🔄 Returns & Refund Policy – TEMIX INDIA Wholesale

At TEMIX INDIA Wholesale, we strive to deliver quality products across all our brands. This policy outlines the conditions for returns, replacements, and refunds.

📦 Return Eligibility

  • Returns are accepted only for damaged, defective, or incorrect products
  • Customers must report the issue within 24–48 hours of delivery
  • Product must be unused and in original packaging

📸 Proof Requirement

To process a return request, customers must provide:

  • Unboxing video (mandatory for damage claims)
  • Clear images of the product and packaging
  • Order details

❌ Non-Returnable Items

  • Products damaged due to misuse or mishandling
  • Normal wear and tear
  • Clearance sale / bulk liquidation items
  • Minor color/design variations

🔄 Replacement Policy

  • Approved cases will be eligible for replacement
  • Replacement will be processed after product verification
  • In case of stock unavailability, refund will be issued

💰 Refund Policy

  • Refunds are processed only if replacement is not available
  • Refund will be issued via the original payment method
  • Processing time: 5–7 business days after approval

🚚 Return Shipping

  • Customers may be required to send the product to our warehouse
  • Return shipping charges may apply depending on the case
  • In genuine defective cases, support may be provided

⚠️ Important Notes

  • No returns accepted without proper proof
  • TEMIX INDIA reserves the right to reject invalid claims
  • This policy applies only to purchases made through official channels

📞 Support

For return or refund requests, please contact our support team with your order details.